FAQ

PAYMENT METHODS
  • Cash on Delivery (COD)
  • GCash
  • GrabPay
  • Credit Cards
  • PayPal
  • Bank deposit (BDO, BPI and Metrobank)

*Orders worth 10,000 php and above should be paid via non-COD to secure the transaction.

How do I make a bank deposit?

You may deposit to any of the following banks:

 BDO
Account #: 00134-004-7738
Account Name: Charter International Inc.
Account Type: Savings
Metrobank
Account #: 631-3-631-02504-9
Account Name: Charter International Inc.
Account Type: Peso Savings
BPI
Account #: 2431-007234
Account Name: Charter International Inc.
Account Type: Peso Checking
Please include as reference number:

FIGLIAONLINE-[[ORDER NUMBER]]
Example: FIGLIAONLINE-#FIL1450

Once you've made the deposit please send us an image of the deposit slip to hello@figlia.ph or through our Facebook page at www.facebook.com/figliashoes.

 
SHIPPING FEE AND DELIVERY TIME
Shipping is free for orders of P995 and above. Below P995, we offer an affordable flat-rate shipping fee of P100. 

How long will it take for my order to arrive?

*Due to high volume of orders and ECQ/GCQ restrictions in certain areas, there may be potential delays in our deliveries.

You can expect your order to arrive according to the following schedule:

Shipping Address

Delivery Time

Metro Manila

3 - 5 business days

Outside Metro Manila

7 -10 business days*  

Business days include Mondays to Saturdays, excluding Sundays and Holidays.

  *Outside delivery zone locations can take an additional 2 days for delivery.

TRACK MY ORDER
You can track your order here.

CANCELLATION OF ORDERS
If you wish to cancel your order, please send us an email at hello@figlia.com.ph.

Order cancellation request should be within 24 hours.

RETURN AND EXCHANGE POLICY
If you're unsatisfied with your order, kindly send it back to us within 30 days of the invoice date for exchange or online store credit. Please ensure that items and any accompanying packaging are in good condition before sending them over. For bags, we are only able to accept unused and unwashed items that still have their tags on.
Refunds are subject to review and approval. For any questions or clarifications, please email us at hello@figlia.com.ph

How do I return or exchange my order?

Kindly send an email to hello@figlia.com.ph. Our CSR will reach out to you within 24-48 hours (weekdays only) regarding the return options. Please include your full name and order number (#FIL__).

What if I am not home to receive my items?
The courier will attempt to deliver your items a maximum of 3 times (except for GGX, which only allows 2 delivery attempts)
If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:
  • Valid ID of the authorized recipient
  • Valid ID of the customer who placed the order
  • Signed authorization letter
These are only required for prepaid orders. If you choose the Cash on Delivery (COD) payment method, we will release your order as long as the entire collection amount is provided.
Note: The items will be shipped back to us after the 3rd attempt (or 2nd attempt for GGX).

 

How long will it take to process my return or exchange?

We will send your replacement item/s once we've confirmed that the original item/s have been returned. Return processing will proceed once you send to us a copy of waybill from third party courier of the return item.

Do you offer refunds?

At this time we do not offer refunds regardless of payment method. If you're unsatisfied with your order, kindly send it back to us within 15 days of the invoice date for exchange or online store credit.

 
CONTACT US
Email: hello@figlia.com.ph

Facebook: facebook.com/figliashoes 

Our customer service team is available on weekdays from 8:00 AM to 5:00 PM.